Shipping policy

MXwraps Shipping Policy

Processing & Shipping Times

Most items, including wraps, ship within 1–3 business days after your order is placed, unless a different timeframe is stated on the product page.

Occasional production or fulfillment delays may extend processing to approximately one week from the order date. This is a typical delayed timeframe, not a guaranteed maximum. Items with longer processing times will follow the timeframe disclosed on their product page when purchased.

Business days are Monday through Friday, excluding holidays. Processing time is separate from delivery time.

Preorders & Shipping Delays

Items marked “PRE-ORDER” ship once inventory becomes available and your order is ready for fulfillment. Please review the product page for the estimated shipping timeframe before ordering.

All processing and delivery timelines are estimates, not guarantees. If we cannot ship within the timeframe stated when you ordered, we will notify you, provide an updated estimate when available, and offer the option to accept the delay or cancel the unshipped merchandise for a refund, as required by applicable law.

Delivery & Tracking

Once shipped, most domestic orders arrive within an estimated 3–5 business days, depending on the carrier, shipping service, and destination. Carrier delays, holidays, weather, and other disruptions may affect delivery.

Tracking information will be provided by email. A tracking number or “label created” status means your shipment is being prepared; it does not necessarily mean the carrier has received the package.

Orders containing multiple items may arrive in separate packages with separate tracking numbers.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order upon arrival and report damaged, defective, missing, or incorrectly shipped items to support@mxwraps.us within 14 days of confirmed delivery.

Include your order number, a description of the issue, and clear photos of the items received, packaging, and shipping label, as applicable. Keep the packaging and affected items until we provide instructions.

If tracking shows delivered but you have not received your package, contact us promptly so we can help investigate. This reporting window does not limit rights or warranties available under applicable law.

Cancellations, Refunds & Chargebacks

If you are considering canceling your order, requesting a refund, or opening a chargeback with your bank or credit card company, please contact us first at support@mxwraps.us.

Contacting us directly gives our team an opportunity to investigate and resolve the issue. Opening a chargeback can add processing steps and may limit our ability to issue a separate refund while the dispute is active.

We ask that you give us the opportunity to assist, but this request does not restrict your right to dispute a charge or affect applicable dispute deadlines.

For order assistance, email support@mxwraps.us and include your order number.